Return & Exchange Policy

At Anisha Shetty, we strive to provide high-quality products and exceptional service. If you're not completely satisfied, please review our policy below.

1. Return Costs:

• Customer Responsibility: Customers are responsible for return shipping costs, including any duties, taxes, and other associated fees (excluding faulty or incorrect products).
• Faulty or Incorrect Products: Anisha Shetty covers return shipping for faulty or incorrect items and offers a repair, exchange, or refund.

2. Damaged or Defective Items:

If you receive a damaged or defective item, contact us within 48 hours. Please provide pictures and videos of the item and packaging. Depending on the situation, we may offer a repair, exchange, or refund, including return shipping costs.

• Products are considered faulty if they have manufacturing defects or damage that makes them unfit for use.
• Minor variations due to the handcrafted nature of our products are not considered faults.
• We are not liable for damage after the product has been received.

3. If Damaged in Transit:

If the package is visibly damaged, refuse delivery and notify us immediately at infoanishashettyclothing@gmail.com.

4. Order Cancellation:

Orders can be canceled within 24 hours for a full refund. After 24 hours, cancellations are not possible due to fabric procurement and production for made-to-order items.

5. Non-Returnable Items:

The following items are non-returnable:

• Customized or personalized products
• Final sale items
• Items that have been worn, used, or altered

6. Exchanges:

We do not offer direct exchanges. To exchange an item, return the original item for a refund and place a new order.

7. Shipping Costs:

• Return Shipping: Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
• Original Shipping Charges: Original shipping charges are non-refundable.

8. How to Contact Us:

For assistance with returns, exchanges, or refunds, please visit our Contact Page.